AI & MCP
Your AI, not ours
Shift has an MCP server, API keys and OAuth, so Claude or any other agent can drive it. We don't sell AI: anything AI in Shift runs on your own provider key.
The MCP server
https://shift.nightroll.app/mcpStreamable HTTP, JSON responses. Every tool call is checked against the key's scopes and written to your organization's audit log.
With an API key
For Claude Code, scripts and any MCP client that sends headers. Create a key in Settings → API keys (scoped, with an expiry), then:
claude mcp add --transport http shift https://shift.nightroll.app/mcp --header "Authorization: Bearer $KEY"With OAuth
For claude.ai and Claude Desktop: add the URL above as a custom connector. You sign in, pick the organization and the permissions, and approve. Disconnect any time from Settings → API keys.
What your agent can do
- See open alerts, their timelines and who is on call
- Acknowledge, resolve, reassign and annotate alerts
- Add schedule overrides, open alerts and page a responder
- Invite people to your org and see what usage costs
Tools
An agent sees only the tools its scopes allow: read, write or admin, never more than the person's role.
| Tool | What it does | Scope |
|---|---|---|
list_incidents | Open alerts, or recent ones including resolved. | read |
get_incident | One alert with its timeline. | read |
who_is_on_call | Who is on call now on each schedule, and until when. | read |
list_services | Services with their escalation policy and settings. | read |
list_escalation_policies | Escalation policies and their levels. | read |
list_schedules | Schedules with who is on call now and the next shifts. | read |
acknowledge_incident | Acknowledge an alert, which stops escalation. | write |
resolve_incident | Resolve an alert. | write |
add_note | Add a note to an alert's timeline. | write |
reassign_incident | Reassign an alert to another member, who is paged. | write |
create_override | Put someone on call on a schedule for a time range. | write |
create_incident | Open an alert on a service (at most 5 an hour). | write |
page_responder | Page one member with a message (at most 5 an hour). | write |
list_alert_archives | Archived days of resolved alerts older than 30 days, newest first, with where each is kept. Download a day over REST: GET /api/v1/alerts/archives/:day. | admin |
whoami | Who the key or token belongs to: person, organization, role and scopes. | read |
list_members | The organization's members and their roles. | read |
invite_members | Invite people by email, with a role. | admin |
list_invites | Open invites. | admin |
revoke_invite | Revoke an open invite. | admin |
get_usage | Usage and cost for a month, per meter. | admin |
list_audit_events | The audit log, filtered by person, action and dates. | admin |
Bring your own key
Summarize alert writes a three-sentence summary of an alert and its timeline with your own Anthropic, OpenAI or OpenRouter key (and the model you set for it). Add the key in Settings → AI keys; it is encrypted, never shown again, and billed by your provider directly.
We don't sell AI
No AI credits, no markup on tokens, no training on your data. You choose the model and the provider, and you pay them directly.
Connect in a minute
Step by step, with example prompts.